SHIPPING POLICY

SHIPPING POLICY

ORDER PROCESSING

PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING CHECKOUT.

FIRST WE FLEX DOES NOT SHIP ON SUNDAYS OR NATIONAL HOLIDAYS. ALL ORDERS SHIP FROM NEW DELHI, INDIA. YOU WILL RECEIVE AN AUTOMATIC ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE CONFIRMATION EMAIL, CHECK YOUR SPAM FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN SUCH CASES, A STORE CREDIT WILL BE ISSUED FOR THE AMOUNT PAID, VALID FOR 6 MONTHS. NO CASH OR BANK REFUNDS WILL BE PROVIDED.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND MAY BE CANCELLED BY FIRST WE FLEX AT ANY TIME IF WE IDENTIFY UNUSUAL ACTIVITY. ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION.

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, SALE PERIODS, AND FESTIVE SEASON.

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SHIPPING METHODS (INDIA)

FIRST WE FLEX OFFERS STANDARD 3–5 DAY SHIPPING WITHIN INDIA.
SHIPPING COST IS CALCULATED AT CHECKOUT AND VARIES BY LOCATION.

SHIPPING TIMES DO NOT INCLUDE THE 24-HOUR ORDER PROCESSING WINDOW.

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INTERNATIONAL SHIPPING

FIRST WE FLEX CURRENTLY OFFERS LIMITED INTERNATIONAL SHIPPING.
DUTIES, TAXES, AND CUSTOMS FEES (IF APPLICABLE) ARE THE RESPONSIBILITY OF THE CUSTOMER. FOR MORE INFORMATION, E-MAIL US AT FIRSTWFLEX@GMAIL.COM.

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LOST PACKAGES

ONCE A TRACKING NUMBER SHOWS DELIVERED, FIRST WE FLEX IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS. ALL RISK IS ASSUMED BY THE COURIER AFTER THE DELIVERY SCAN IS COMPLETED.