EXCHANGE & RETURN POLICY
EXCHANGE & RETURN POLICY
NO RETURNS
FIRST WE FLEX DOES NOT ACCEPT RETURNS UNDER ANY CIRCUMSTANCES.
WE ONLY OFFER EXCHANGES UNDER THE TERMS LISTED BELOW.
EXCHANGE WINDOW
YOU HAVE 7 DAYS FROM THE DATE OF DELIVERY TO REQUEST AN EXCHANGE.
TO BE ELIGIBLE FOR AN EXCHANGE:
- THE PRODUCT MUST BE UNWORN, UNUSED, AND UNWASHED
- ALL ORIGINAL TAGS MUST BE INTACT
- PRODUCT MUST BE IN ORIGINAL PACKAGING
- INVOICE OR PROOF OF PURCHASE IS REQUIRED
EXCHANGES ARE MAIL-IN ONLY.
REVERSE PICKUP IS SUBJECT TO SERVICE AVAILABILITY IN YOUR PINCODE.
IF REVERSE PICKUP IS NOT AVAILABLE, YOU MUST SELF-SHIP THE PRODUCT TO OUR WAREHOUSE.
HOW TO REQUEST AN EXCHANGE
TO INITIATE AN EXCHANGE, EMAIL FIRSTWEFLEX@GMAIL.COM WITH:
- A FULL UNBOXING VIDEO
- CLEAR PHOTOS/VIDEOS OF THE ISSUE (IF ANY)
- YOUR ORDER ID AND CONTACT DETAILS
ONCE WE REVIEW YOUR REQUEST, WE WILL INFORM YOU IF THE EXCHANGE IS APPROVED OR REJECTED. IF APPROVED, YOU WILL RECEIVE THE WAREHOUSE ADDRESS AND SHIPPING GUIDELINES.
PROCESSING TIME
AFTER THE PRODUCT REACHES OUR WAREHOUSE, IT WILL UNDERGO A QUALITY CHECK (QC). IF QC IS PASSED, YOUR EXCHANGE ORDER WILL BE PROCESSED.
PLEASE ALLOW 7–10 BUSINESS DAYS FOR THE ENTIRE EXCHANGE PROCESS TO BE COMPLETED.
IF THE SAME SIZE OR PRODUCT IS NOT AVAILABLE, YOU WILL RECEIVE:
(A) AN EXCHANGE FOR A DIFFERENT PRODUCT OF EQUAL VALUE, OR
(B) A STORE CREDIT VALID FOR 6 MONTHS
STORE CREDIT CANNOT BE REDEEMED FOR CASH OR TRANSFERRED.
WHAT QUALIFIES FOR EXCHANGE
YOU CAN REQUEST AN EXCHANGE IF:
(A) THE PRODUCT DOES NOT FIT
(B) A WRONG PRODUCT WAS RECEIVED
(C) THE PRODUCT IS DAMAGED OR DEFECTIVE
(D) PARTS OR ACCESSORIES ARE MISSING
THE PRODUCT MUST SATISFY ALL OF THESE CONDITIONS:
- UNUSED, UNWORN, AND UNWASHED
- PACKAGING INTACT
- NO PERFUME, ODOUR, STAINS, OR SIGNS OF USE
- PURCHASE MATCHES THE ORDER RECORDS
- PRODUCT IS NOT ALTERED IN ANY FORM
- FULL SET RETURNED (IF PURCHASED AS A SET)
- PRODUCT IS IN SALEABLE CONDITION
WE RESERVE THE RIGHT TO REJECT ANY EXCHANGE REQUEST THAT DOES NOT MEET THESE CONDITIONS.
CUSTOMER RESPONSIBILITY
THE COST OF SENDING THE PRODUCT BACK TO US IS BORNE BY THE CUSTOMER AND IS NON-REFUNDABLE. IF THE EXCHANGE IS APPROVED, THE REPLACEMENT PRODUCT WILL BE SHIPPED AT NO ADDITIONAL COST. PLEASE ENSURE THE PRODUCT IS PACKED SECURELY TO PREVENT DAMAGE IN TRANSIT.
DAMAGED OR DEFECTIVE PRODUCTS
IF YOUR PRODUCT IS DAMAGED, DEFECTIVE, OR IF YOU RECEIVED THE WRONG ITEM, YOU MUST INFORM US WITHIN 48 HOURS OF DELIVERY AND PROVIDE:
- UNBOXING VIDEO
- CLEAR IMAGES OF THE ISSUE
- ORDER ID
THE EXCHANGE WILL BE AUTOMATICALLY REJECTED IF:
- PACKAGING IS MISSING
- THE ITEM SHOWS SIGNS OF WEAR OR USE
- INVOICE IS NOT PROVIDED
EXCEPTIONS
WE DO NOT ACCEPT EXCHANGES FOR WRONG SIZE ORDERS.
PLEASE REFER TO THE SIZE CHART BEFORE PLACING YOUR ORDER.
SALE / CLEARANCE POLICY
ALL PRODUCTS PURCHASED DURING ANY SALE, PROMOTION, DISCOUNT EVENT, OR CLEARANCE ARE FINAL SALE.
NO RETURNS OR EXCHANGES ARE ALLOWED ON SALE/CLEARANCE ITEMS, EXCEPT IF:
- YOU RECEIVED THE WRONG ITEM, OR
- THE ITEM IS DAMAGED OR DEFECTIVE UPON DELIVERY
SUCH ISSUES MUST BE REPORTED WITHIN 48 HOURS, WITH VALID PROOF.
EXCHANGES ON SALE/CLEARANCE PRODUCTS WILL BE PROVIDED ONLY FOR THE SAME PRODUCT AND SAME SIZE, SUBJECT TO STOCK AVAILABILITY.
NO PRICE ADJUSTMENTS WILL BE MADE IF FIRST WE FLEX REDUCES THE PRICE AFTER YOUR PURCHASE.
WAREHOUSE ADDRESS
FIRST FLOOR, E-17, KH. NO. 4/11, 5/15/2
VILLAGE NILOTHI, SHIV NAGAR, E-BLOCK
NEW DELHI – 110041
DISCLAIMER
ANY UNUSUAL ACTIVITY, MISUSE, OR SUSPICIOUS PATTERN WILL BE FLAGGED.
FIRST WE FLEX RESERVES THE RIGHT TO REFUSE OR CANCEL ANY CURRENT OR FUTURE ORDERS IF POLICY MISUSE IS DETECTED.
BY PURCHASING FROM FIRSTWEFLEX.COM, YOU AGREE TO THIS POLICY IN FULL.